Cookie and Privacy Policy

Please be aware that this website uses cookies to improve the way that it responds to your individual preferences. We have employed the use of cookies on this website for a number of functionality purposes which allow you to gain optimum results when using it.

1) What are Cookies?
Cookies are small files which store information on your device. Most browsers automatically allow this data to be stored, however you will be able to turn this option off in your web browser if required.

The data collected by our cookies is anonymous and cannot be used personally identify an individual. They work to ensure that options individual to you (such as your preferred language, your likes and dislikes) are remembered whenever you access this website.

If you do not disable the option to use cookies in your web browser, we assume that you are happy for us to continue to use cookies to help improve your experience on this website.

We will use the anonymous data collected for the following:

Analytics and Performance
To analyse website performance and visitor traffic which helps us understand the way that you navigate our site. This helps us improve any design or construction issues and helps us to make this website more user friendly.

Cookies can recognise when you return to this website and provide relevant settings according to your previous activity. Information in a cookie stores your settings and preferences (such as preferred language and choice of region) to make the website perform best for you.
2) Third-Party Cookies

We use a number of third-party service providers which help to improve and optimise the performance of our products and services. These third-parties may also place a cookie on your device when you interact with our website or use our services. Below is a breakdown of the third-party providers we use:

Google Fonts
Google Analytics
Facebook pixel
This policy sets out the basis on which we will process personal data we collect from you, or that you provide to us, as a result of your use of our website or services. House of Hair Replacement identify as both Controllers and Processors of your personal data.

1) What information do we collect?

We collect the information outlined below so that we can effectively provide our products and services. We also collect extra information when delivering our services to you to ensure optimal performance. Please see below a breakdown of the information we collect:

2) IP Address, Analytics and Cookies

We use a third-party internal analytics system which collects information about your device, such as IP address, operating system, browser type, browsing behaviour, links clicked and device type. All analytics data is stored and kept in the UK.

Other information is collected via Google Analytics and Facebook pixel. This allows us to provide a better experience on our websites and improve our services. We collect some of this information by placing small text files on your device, known as cookies.

We automatically collect data when you use or interact with any of our websites or service. This includes all information outlined in Section 2 as well as metadata, log files, location information and the date and time this interaction was completed. This information also includes specific data about the links you visit (including those of third-parties) contained within our services.

What do we use your personal data for?

Collected information

We collect various information relating to your interactions with our Services. We use this information to:

Comply with legal and regulatory obligations, requirements and guidance.
Detect and prevent fraud and abuse of our services and systems. Improve and optimise the performance of the products and services you have with us.
Improve the performance of internal data handling and processing.
Diagnose problems and identify any security risks, errors or enhancements needed to perform our services.
Document our communications with you and our company.
Sharing with trusted third-parties:
We do not sell, rent, or share personal information with third-parties for their direct marketing purposes without explicit consent.

Transfer of personal data abroad:

Our website is hosted in the United Kingdom, however our hosting provider utilises the service provider to serve our website from data centers around the world closest to the individual visitor.

To communicate with you effectively and to provide our products, services and related support, it may be necessary for your data to be transferred outside of the European Union. For instance, if you use our services from a country outside of the European Union, your communications with us may result in the transfer of your data across international borders.

Third-party websites:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party websites. Please read the privacy policy of any website you visit.

How you can access, update or delete your data

Requests to delete your personal data will be fulfilled to the extent that this information is no longer required for legitimate business purposes, contractual record keeping and/or compliance with regional and international legal requirements.

How we secure, store and retain your data

We follow accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including the use of encryption where appropriate.

We take all reasonable steps to protect the websites we host and information we receive from our customer from loss, misuse or unauthorised access, disclosure, alteration and destruction. We’ve put in place appropriate physical, electronic and managerial procedures to safeguard and secure such information.

We retain personal data only for as long as necessary to provide the services you have requested and after that for a variety of legitimate legal or business purposes. These might include retention periods:

mandated by law, contract or similar obligations applicable to our business operations;
for preserving, resolving, defending or enforcing our legal/contractual rights;
needed to maintain adequate and accurate business and financial records.

Notification of Changes

We take the trust and privacy of our clients and website users very seriously and do not believe that we will need to change the core principles outlined in this Policy going forward. However, if we are required to modify this Policy to comply with general regulations and/or legal requirements, we will promptly provide notice of any material changes and post the revised Policy on this website along with the effective date of any necessary changes.

Your Rights

Under the EU General Data Protection Regulation, you have the following rights as a data subject:

The right to be informed
The right of access
The right of rectification
The right of erasure
The right to restrict processing
The right of data portability
The right to object
Rights in relation to automated decision making and profiling

If you have require any additional information about your rights, or how you can exercise them, please contact us via the information below.

Contact us

If you have any questions, concerns or complaints regarding our Privacy Policy, you may contact us by email at: [email protected]